This is a quick guide which explains how to order AvePoint Global Object Migration. This product is used to migrate objects from Tenant to Tenant, across 365 and Google Workspace.
Q: How many licenses do I need?
One license = one object, no matter the size
(e.g., a 200 GB mailbox costs the same as a 2 GB mailbox)
Example: If you are migrating 50 mailboxes, of all different sizes, you will need 50 licenses.
You will need three details to hand
The customer has a CORE account. Please see this guide if you are unsure how to create one for them: https://support.infinigate.cloud/knowledgebase/article/KA-01036/en-us
The reseller email address the welcome email will be sent to - This MUST match the one on your core account. otherwise the order will get stuck.
A customer email address for the tenant you wish to use the licenses with - Must match the correct tenant, else it will not work. Example: if you have user@companyemail1.com and user@companyemail2.com and you want to use it for Company1, please use user@company1.com.
The steps are as follows:
1.Make sure you are logged in as yourself (the partner)
2.Navigate to Marketplace, and search for AvePoint FLY SaaS Global Object Migration - MSP - Annual Pay Upfront
Make sure the quantity of licenses is correct.
3. Press next, then select the customer which you wish to purchase the licenses for, and it should take you to this screen.
4. Please then fill in the required information as written below
Customer email address: Please read the example above to ensure the correct email is used.
Partner's email address: This is where the welcome email will be sent. The email address used MUST have the same domain as your CORE account, else the order will not process. There is no way around this as it stands.
When these are filled out, please then click next, review the order to ensure it is correct, add a PO number if you require it and press place order. Allow up to 24 hours for the order to process.
If you have any problems, questions or concerns please reach out to us on 0345 249 3303 or email us on support@infinigate.cloud.