Co-terming an active Subscription: 

Existing Active Subscriptions can now be scheduled to co-term with other running subscriptions when they reach the renewal period. Selecting to Co-term the subscription will place a scheduled order in our Infinigate Cloud Core platform. 

At the renewal date it will then renew until the date of the selected subscription after which it will then renew for a full or month again (depending on the subscription period and billing term of the subscriptions). 

To schedule a co-term order: 

1. Log in to Infinigate Cloud Core

2. Click Customers

3. Find the Customer and then Click Login

   

4. Select Account (The Briefcase Icon)

5. Select Subscriptions from the list of options that appear

   

    

6. Select the subscription you want to change the renewal date for

   

   

7. Click Co-term

8. Select the subscription you wish to co-term the original subscription with

   

   It will display the expiration date (Current renewal date) and then what it will be changed to under the Next Expiration Date

    

   Please scroll down and then make any adjustments to the license count if needed: 

    

   

    

   The summary will then state what the order is trying to achieve based on the selections you have made

9. Review the details to make sure you are happy with the selection

   

10. Place Order

Important things to note: 

1. You will be able to cancel the request anytime until the renewal date. You won’t be able to cancel it on the renewal date itself.

2. The Subscription you are co-terming the original with must have the same plan term and billing duration or it will not appear as an option. E.g. You cannot co-term a yearly subscription to a monthly billing 1 month subscription term subscription.

3. Only One order can exist at a time meaning if you need to place another order (to increase the license count) in the meantime you will need to cancel the scheduled order before it can be placed: https://support.infinigate.cloud/knowledgebase/article/KA-01150/en-us

Once placed you will be able to monitor the order both by your account in UX1 and via Classic Panel: 

Checking Orders in UX1: https://support.infinigate.cloud/knowledgebase/article/KA-01151/en-us

Checking Orders in Classic Panel: https://support.infinigate.cloud/knowledgebase/article/KA-01152/en-us

If you get stuck or if you need any further assistance please reach out to our support on 0345 249 3303 or email us on support@infinigate.cloud