1. Within your reseller panel click the Marketplace tab along the left navigation pane   

2. Search for your desired SKU using the search bar or click through to the “Microsoft 365 Commercial (NCE)” product page.   

3. Find the desired SKU(s) and add to your cart.   

4. Go to your Cart once you are ready to place your order, validate the quantities and click Next. 

NOTE: Please take extra special care to choose the right SKU and subscription period/billing term. Subscriptions cannot be cancelled after 7 days.      

5. Choose if this is for an existing customer or go through the wizard to create a new customer for this purchase. In this example, we will use an existing customer, clicking “Select” and then Next.   

6. If this is your first purchase for NCE Microsoft 365 Commercial, you will be required to enter your reseller MPNID (Microsoft Partner Number) and tenant domain.   

7. After filling in these details, click Next, and you will be able to choose if this is for a new 365 Tenant, or to use an existing 365 Tenant. In this example, we’ll use create new. 

8. Any new order will require Microsoft Partner Attestation of Self-Dealing to be ticked to confirm that your organisation is acting as an Indirect Partner when choosing a Reseller and as a Direct Partner in the absence of selecting a reseller. Tick this option, click next   

9. Next, you will be prompted for the subdomain details for the customer, select “Create new” or “Use an existing” accordingly if you are looking to provision a fresh tenant or add licenses to an existing tenant.   

If further information is required, you will find the notification below and you will need to select the highlighted link to accept a Microsoft Agreement.

10. The order will now start to provision, any further information required for the order will be requested from a form you can find in the customer's CORE panel . Click the Customers tab along the left navigation pane and click Log In alongside the customer you wish to administer.   

11. Select the SKU you have purchased from the navigation bar on the left side, in this example, it is Business Standard. If an additional agreement link appears, please select and fill out the information to finalise the agreement and allow CORE to complete your order.

If you have created a new tenant via the order process, once the order is complete, navigate back to the subscription (The same process as steps 10 and 11), select the subscription, and you will see the admin credentials under the subscription information. Please note: these will not update, so if you change the password, please keep a note of it. 

To monitor the order process and check the status, you do so via the following: 

Checking Orders in UX1: https://support.infinigate.cloud/knowledgebase/article/KA-01151/en-us 

Checking Orders in Classic Panel: https://support.infinigate.cloud/knowledgebase/article/KA-01152/en-us 

Please note: In some scenarios, provisioning can take up to 24 hours due to Microsoft policies & throttling.

If you need any further assistance, please reach out to our support team on 0345 249 3303 or email us at support@infinigate.cloud