Warning: the 'Change Subscription' option it is only possible to upgrade subscriptions to those of a higher tier, plans cannot be downgraded. The customer is unable to revert back to the previous plan, even if they were to change their mind within the 7-day period.

1. Click on the Customers tab and then log in as the customer.  

2. Select Account along the left-hand side, followed by Subscriptions.  

3. Select the subscription that you wish to upgrade and click the Change Subscription button.

 4. The available upgrade options will appear under Switch to a Better Plan. Under the plan, select the subscription period from the dropdown and use the switch to this plan button.

5. Once the page has refreshed, update the quantity to the correct amount (it will default back to 1 license, so double-check that it is correct).

6. Next > Next > Check the order details on the Review Order page and then confirm to place the order.

If you encounter any issues with upgrading or partially upgrading a subscription, please reach out to us at support@infinigate.cloud or give us a call on 0345 249 3303.

Note:

You must select the same plan term and billing duration. You will be unable to downgrade the billing term, e.g. from a 1-year subscription to a 1-month subscription, even at renewal, unfortunately. This is not supported by Microsoft and is a Microsoft limitation. If you wish to lower the term from 1-year to 1-month, you will instead need to cancel the subscription and purchase it on the new term.

If you wish to upgrade the whole subscription and move all licenses onto the new subscription, you will need to enter the current quantity. 

If you wish to perform a partial upgrade and move only some of the licenses, you can enter the quantity you wish to move.